Shipping Policy
Orders placed on ccbchildcloth.com are processed for shipment. Processing occurs before dispatch. Delivery timelines depend on the destination and the carrier selected at checkout. Wa Hin Hong Kong Limited provides tracking information once the order ships. Shipping costs are calculated at checkout based on the destination and the total weight of the order. Wa Hin Hong Kong Limited does not guarantee specific delivery dates. Any delivery estimate provided by the carrier is not a guarantee of arrival. The buyer is responsible for providing accurate shipping information. Wa Hin Hong Kong Limited is not responsible for delays caused by carriers, customs, or incorrect addresses. If a shipment is returned to Wa Hin Hong Kong Limited due to an incorrect address, the buyer bears the cost of reshipping.
Returns Policy
Wa Hin Hong Kong Limited offers a strict 14-day no-reason refund policy. The buyer has exactly 14 calendar days from the date of delivery to request a return for any reason. The return request must be submitted within this 14-day period. Items must be unused and in original packaging. All original tags must be attached. The buyer completely bears the return shipping costs. Wa Hin Hong Kong Limited does not provide prepaid return labels. Refunds are issued only after Wa Hin Hong Kong Limited receives and inspects the returned item. Refund arrival time is at least 14 days from the date Wa Hin Hong Kong Limited receives the return. This 14-day period is a minimum. The refund may exceed 14 days during peak periods. Wa Hin Hong Kong Limited processes refunds to the original payment method used for the purchase.
PayPal Refund Timeline
PayPal refunds take at least 14 days from the date Wa Hin Hong Kong Limited processes the refund. However, local laws require up to 30 days for PayPal refunds in some regions. The buyer must allow up to 30 days for a PayPal refund to appear in the PayPal account. Wa Hin Hong Kong Limited does not control PayPal processing times. The buyer should contact PayPal directly for any delay beyond 30 days. This 30-day maximum applies only where local law mandates it. In all other regions, the PayPal refund timeline is at least 14 days.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day deadline matches the Terms of Service. The buyer must inspect all items upon delivery. If an item arrives damaged or defective, the buyer must contact Wa Hin Hong Kong Limited within exactly 7 days of receipt. The claim must include the order number, photographs of the damage or defect, and a description of the issue. Claims submitted after 7 days from receipt are not accepted. Wa Hin Hong Kong Limited will review the claim and may request additional information. If the claim is approved, Wa Hin Hong Kong Limited will provide instructions for returning the damaged or defective item. The buyer bears the return shipping costs for damaged or defective items unless local law requires otherwise. Refunds for approved claims follow the same 14-day minimum refund arrival time.
Non-Returnable Conditions
Returns are not accepted for items that have been worn, washed, altered, or damaged by the buyer. Items must be unused and in original packaging. All original tags must be attached. Items that fail to meet these conditions are non-returnable. Wa Hin Hong Kong Limited rejects returns for items that show signs of use. This includes odors, stains, or missing tags. The buyer must ensure the item is returned in the same condition as received. Wa Hin Hong Kong Limited does not accept returns for items that are not in original packaging. Any item returned without original packaging is non-returnable. The decision to accept or reject a return rests with Wa Hin Hong Kong Limited after inspection.
Return Process
Follow these steps to return an item. Step 1: Contact Wa Hin Hong Kong Limited at [email protected] within 14 days of delivery to request a return authorization. Step 2: Receive a return authorization number from Wa Hin Hong Kong Limited. Step 3: Pack the item securely in its original packaging with all tags attached. Step 4: Write the return authorization number on the outside of the package. Step 5: Ship the package to the following recipient: The recipient must be Wa Hin Hong Kong Limited, the contact phone is +852 4407 2516, and the specific return address is ROOM 26, 4/F., 143 WAI YIP STREET, KWUN TONG, KOWLOON, HONG KONG. Step 6: The buyer completely bears the return shipping costs. Step 7: Provide Wa Hin Hong Kong Limited with the tracking number for the return shipment. Step 8: Wait for Wa Hin Hong Kong Limited to receive and inspect the returned item. Step 9: Wa Hin Hong Kong Limited issues the refund to the original payment method. The refund arrival time is at least 14 days from the date Wa Hin Hong Kong Limited receives the return. For PayPal, the refund takes at least 14 days, and up to 30 days where local law requires.
Contact Information
For questions about shipping or returns, contact Wa Hin Hong Kong Limited at [email protected] or +852 4407 2516. The return address is ROOM 26, 4/F., 143 WAI YIP STREET, KWUN TONG, KOWLOON, HONG KONG. Do not send returns to any address other than the one provided in Step 5. Wa Hin Hong Kong Limited is not responsible for returns sent to incorrect addresses.
