Introduction
These Terms of Service govern the use of ccbchildcloth.com and the purchase of clothing products from Wa Hin Hong Kong Limited. By accessing ccbchildcloth.com or placing an order, you agree to these terms. If you do not agree, you must not use ccbchildcloth.com.
Orders and Acceptance
All orders are subject to acceptance by Wa Hin Hong Kong Limited. Wa Hin Hong Kong Limited may refuse any order for any reason. After you place an order, you receive an email confirmation. This confirmation does not constitute acceptance. Acceptance occurs when Wa Hin Hong Kong Limited ships the product. You must provide accurate shipping information. Wa Hin Hong Kong Limited is not responsible for orders shipped to an incorrect address provided by you.
14 Days No-Reason Refund Policy
You have the right to return any clothing item within 14 days of receipt for a refund without providing a reason. The 14 days period begins on the date you receive the item. To exercise this right, you must contact Wa Hin Hong Kong Limited at [email protected] within the 14 days period. The item must be unused, unworn, and in its original packaging with all tags attached. You are responsible for return shipping costs. Wa Hin Hong Kong Limited will not accept returns after the 14 days period. This policy applies to all clothing products sold on ccbchildcloth.com.
Return Procedure
To return an item, contact Wa Hin Hong Kong Limited at [email protected] within the 14 days period to request a return authorization. Place the item in its original packaging. Include the order number and your contact information. Ship the item to the address provided by Wa Hin Hong Kong Limited. You must obtain a tracking number. Wa Hin Hong Kong Limited is not responsible for returns lost in transit.
Refund Processing Time
Refund processing and arrival to the customer's account takes at least 14 days from the date Wa Hin Hong Kong Limited receives the returned item. This 14 days period applies to all refund methods except as stated in the PayPal section. Wa Hin Hong Kong Limited initiates the refund within this 14 days period. The refund then requires additional time to appear in your account. The total time from return receipt to funds in your account is at least 14 days.
PayPal Refunds
For refunds processed through PayPal, the refund takes at least 14 days. Due to local laws, PayPal refunds in some regions may take up to 30 days. This 30 days period applies specifically to PayPal transactions in those regions. Wa Hin Hong Kong Limited does not control PayPal's processing time. The 14 days minimum and the 30 days maximum for certain regions are absolute. You agree that PayPal refunds are subject to these timeframes.
Damaged or Defective Goods
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. You must contact Wa Hin Hong Kong Limited at [email protected] within 7 days of receiving the item. The claim must include photographs of the damage or defect and the order number. Claims submitted after 7 days of receipt will be rejected. Wa Hin Hong Kong Limited will provide a replacement or refund for verified damaged or defective items. This 7 days period is separate from the 14 days no-reason refund policy.
Order Cancellation
You may cancel an order before Wa Hin Hong Kong Limited ships the product. To cancel, contact Wa Hin Hong Kong Limited at [email protected]. If the order has shipped, you must use the 14 days no-reason refund policy. Wa Hin Hong Kong Limited will not cancel an order after shipment.
Product Information
Wa Hin Hong Kong Limited describes clothing products on ccbchildcloth.com. Product images are for illustration. Actual colors and dimensions may differ. Wa Hin Hong Kong Limited does not warrant that product descriptions are accurate. If a product is not as described, you may use the 14 days no-reason refund policy.
Governing Law
These Terms of Service and any dispute arising from them are governed by the laws of Hong Kong. The courts of Hong Kong have exclusive jurisdiction over any legal proceeding. This governing law applies to all purchases made through ccbchildcloth.com.
Limitation of Liability
Wa Hin Hong Kong Limited is not liable for indirect, incidental, or consequential damages. The total liability of Wa Hin Hong Kong Limited for any claim is limited to the amount paid for the clothing item. This limitation applies to the maximum extent permitted by Hong Kong law.
Contact Information
For questions about these Terms of Service, contact Wa Hin Hong Kong Limited at [email protected]. The physical address is ROOM 26, 4/F., 143 WAI YIP STREET, KWUN TONG, KOWLOON, HONG KONG. The phone number is +852 4407 2516. The website is ccbchildcloth.com.
